Delete your AllCharge account

Last updated: September 29, 2026

This page explains how to delete your account in the AllCharge app, developed by ALLCHARGEX PRIVATE LIMITED, and what happens to your data. You can request deletion from inside the app, or without the app installed.

1. Delete your account in the app

1. Open the AllCharge app and sign in.
2. Go to Profile and tap Delete account.
3. Enter your registered mobile number.
4. Enter the one-time password (OTP) sent to that number to confirm.

Your account is then scheduled for deletion. See what happens next.

2. Request deletion without the app

If you no longer have the app installed, or cannot sign in, you can ask us to delete your account by email:

1. Send an email to adil@allchargex.com with the subject line "Delete my AllCharge account".
2. Include the mobile number registered to your account. If you signed in with Google or Apple, include the email address of that account as well.
3. To confirm the request is yours, we may send an OTP to your registered mobile number or reply to you by email.

We will verify and process your request within 7 days of receiving it, and confirm by email once your account has been scheduled for deletion.

3. What happens after you request deletion

Once your request is confirmed, your account is scheduled for deletion and permanently erased after 30 days.

During those 30 days, you can change your mind: signing in to the app again restores your account and cancels the deletion. After 30 days, deletion is permanent and your account cannot be recovered.

4. Data we delete

When your account is erased, we permanently delete:

• Your profile: phone number, name, email address and profile photo.
• Linked Google and Apple sign-ins.
• Your login sessions and registered devices.
• Your notifications.
• Saved chargers and saved places.
• Trip plans.
• Reviews you have written.
• Vehicles you have added (except as described below).

5. Data we keep, and for how long

We are legally required to keep some records even after your account is deleted:

• Charging session and payment records (sessions billed, payments, wallet top-ups and refunds), kept for legal, tax and accounting purposes for up to 8 years, as required under applicable Indian law.
• Vehicles linked to those charging sessions, kept only as part of those records, with the registration number and other identifying details removed.

These records are no longer linked to your profile, and are deleted at the end of the retention period. For more detail, see our Privacy Policy.

6. Wallet balance

If you have an unused wallet balance, it will be handled as per our refund terms before your account is erased. Please contact us if you have a balance you want refunded.

7. Contact us

If you have questions about deleting your account or your personal data, please contact our Grievance Officer: